Cash App and when this problem happens?

Cash app has proved to be one of the prominently used money transferring applications in the United States. It is beneficial to get your money sent, spent, saved, and invested. Cash App has made it very easy to transfer your money in just a few minutes. You can download cash app either from the play store if you are an android user or from an apple store if your iphone user. and can start using it conveniently. Also, it is only a matter of minutes to get its process of signup done. Within only a few taps, you can start transferring money from your friends and relatives. Also you can receive direct deposits from your employers with no hustle.

Cash App is an exclusive product from square cash that has benefited its users a lot. Being a lucrative product, Cash app is also susceptible to some sort of problems. These problems when occur can disrupt you from smooth money transfers. Therefore, when you face any sort of discrepancies, we would like to suggest you be in touch with cash app customer service. Our technical team is always here to  help you and to fix your problems whenever you need. 

One of the problems that users might face is when they are not able to access their old account. Though this case is not so complex and can be easily managed by our technical team, yet when occurs, may let you down in frustration. But our team is continuously working to help you with such little issues in just no time. We have the solutions to all your problems with the reasons behind it. Let’s now shed some light on the reasons for the problem, “I cannot access my old account”. 

Well, one of the main reasons is that you have forgotten your old phone number or email address that you have used while creating your account. This forbids you to use your old account. But do not fret when this condition occurs. Square saves all your information in its database that will help you to retrieve back your old account on the cash app over the phone call.

Steps to Access old cash app account

If you have your old phone number or email available to you, follow these easy steps to access your old Cash App account;

Steps for Accessing Old Cash Account

Step 1 – On your Android or iPhone, open the Cash App.

Step 2 – Click on the profile icon in the upper-right corner of the home screen of the Cash App.

Step 3 – Tap on “Personal”.

Step 4 – Next you will receive your old email or phone number with a sign-in code.

Step 5 – Now check the code you have obtained and then successfully merge your old and new Cash APP account.

How to Access an old cash app account without a phone number?

Many times people change their phone numbers and then find it hard to use their old account created using that phone number. But you need not take tension in this case because you can still access your old cash app account if you do not have your old phone number. For this, few simple steps need to be followed and these are as follows:

  • Step 1: Register a new cash app account.
  • Step 2: Activate your cash card by providing information like full name, date of birth, and SSN.
  • Step 3: link your debit card and the same bank account that you have used with your old cash app account.
  • Step 4: Go to the cash app home screen and click “Profile”.
  • Step 5: Tap on “Support”.
  • Step 6: Click on “Something Else”.
  • Step 7: Tap “Can’t Access Account”.
  • Step 8: Now, click on “Contact Support” and submit your request using email.
  • Step 9: After submission, you will receive an email. This email is from the cash app team for confirming your personal information associated with your new as well as the old account.
  • Step 10: After attestation is done successfully, you are now done with merging your old cash app account with the new cash app account.


Yes, you can use two cash app accounts. But, there is a condition that you need to provide a different email address, bank account, and mobile number.

Head towards your app settings, select the personal menu. Now you need to change the account type to business. If you need to change the business to personal back, you can do it from the same menu.

In case your cash app cannot verify your identity, you must immediately connect with cash app customer service. Experts sitting there will help you to fix your problem instantly.

This is because of the anti-tax evasion regulation and federal anti-money laundering regulations. It is required by law to do so. Using the information helps them to check your identity so they can investigate suspicious transfers.